He misses the most important Field Manual of all (and my personal favorite) though: FM 22-102, Wall-to-Wall Counseling. While there are some people you just can't reach, there is a vast demographic that can be re-calibrated through a mutually enriching ballistic dialogue.
You should wall-to-wall counsel a soldier when he needs it And all soldiers occasionally need wall-to-wall counseling.
Determining when this most severe of leadership techniques is warranted requires the leader to intimately know his soldiers and be aware of when a soldier is far enough gone that a swat in the head is the only thing that will adjust his behavior.
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